Projects: Case Studies

Other Key Projects

  • Eligibility & Benefits

    Lead Designer, UnitedHealthcare

    Improved coverage and benefits lookup, empowering healthcare providers with quick, accurate access to patient's covered services, costs, and eligibility specifics.

  • Referrals

    Lead Designer, UnitedHealthcare

    Drive the strategy to streamline the referral process, enhance usability, and reduce task completion time.

  • Enterprise Content Management Tool

    Lead Designer, UnitedHealthcare

    Designed a robust content management tool to optimize content addition, editing workflows, and managing rules engine to enhance usability and efficiency in document management.

  • House Calls

    Lead Designer, Optum

    Streamlined the scheduling, documentation, and follow-up processes for in-home patient visits to improve usability and efficiency for healthcare providers and patients.

  • Cost Estimator

    Lead Designer, Optum

    Simplify the process of comparing healthcare costs to help providers and members make informed decisions about their care.

  • API Marketplace

    Lead Designer, UnitedHealthcare

    Conducted the discovery, integration, and management of healthcare APIs, improving usability and facilitating seamless access for developers

  • Disney

    Digital Producer, Accenture

    Led digital initiatives, ensuring seamless user experiences across various platforms such as Disney World, Disney Paris, Disney Hong Kong, and Disney Cruises, while enhancing digital content and strategy to align with brand goals and engage global audiences.

  • The Penn Center

    Project Manager & Designer, Freelance

    Focused on making the donation feature accessible, transforming image and PDF content into searchable formats for better SEO, and redesigning the site map to enhance navigation and drive traffic to the site.

  • Bluffton Buddy

    Lead Designer, City of Bluffton

    Integrated user interaction design to create a seamless, engaging experience for a free self-paced audio tour of Bluffton, South Carolina, highlighting its unique people, places, and traditions on iOS and Android.

Skills & toolkit

  • User-centered methodologies

  • Interaction design

  • Service design

  • Visual design

  • Information architecture

  • User advocacy and championing of user-centered design

  • Figma expertise

  • Usability principles

  • Design systems

  • Wireframing

  • Prototyping

  • Cross-functional team collaboration

  • Stakeholder alignment

  • Data-informed design decisions

  • Qualitative and quantitative research

  • Agile workflows

  • Continuous UX improvement

  • Stakeholder education on UX principles

  • Project ownership and management

  • Presentation and communication skills

  • User empathy & artifacts: personas, user maps, empathy maps, etc.