Case Studies (more to come)

  • Provider demographic loading tool

    Project still under construction.

    View case study

Other Key Projects

  • Eligibility & Benefits

    Lead Designer, UnitedHealthcare

    Helping healthcare providers quickly see what services a patient’s insurance covers, how much it costs, and if they’re eligible.

  • Claims

    Lead Designer, UnitedHealthcare

    Leading the design of pre- and post-submission claim experiences to help healthcare providers prepare, submit, and manage claims more easily.

  • Referrals

    Lead Designer, UnitedHealthcare

    Designed a system that helps healthcare providers quickly send referrals so patients can get the care they need.

  • Enterprise Content Management Tool

    Lead Designer, UnitedHealthcare

    Designed an enterprise tool to help product teams quickly and easily add, edit, and manage content across digital products.

  • House Calls

    Lead Designer, Optum

    Simplified scheduling, documentation, and follow-ups for in-home visits to make the process easier and more efficient for both healthcare providers and patients.

  • Cost Estimator

    Lead Designer, Optum

    Simplify the process of comparing healthcare costs to help providers and members make informed decisions about their care.

  • API Marketplace

    Lead Designer, UnitedHealthcare

    Conducted the discovery, integration, and management of healthcare APIs, improving usability and facilitating seamless access for developers

  • Walt Disney

    Digital Producer, Accenture

    Led digital initiatives across Disney World, Paris, Hong Kong, and Cruises, creating seamless user experiences and aligning content strategy with brand goals to engage global audiences.

  • The Penn Center

    Project Manager & Designer, Freelance

    Improved donation access, optimized content for SEO, and redesigned the site map to boost navigation and site traffic.

  • Bluffton Buddy

    Lead Designer, City of Bluffton

    Designed an experience for a free self-paced audio tour of histortic sites in Bluffton, South Carolina, highlighting its unique people, places, and traditions on iOS and Android.

Skills & toolkit

  • User-centered methodologies

  • Interaction design

  • Service design

  • Visual design

  • Information architecture

  • User advocacy and championing of user-centered design

  • Figma expertise

  • Usability principles

  • Design systems

  • Wireframing

  • Prototyping

  • Cross-functional team collaboration

  • Stakeholder alignment

  • Data-informed design decisions

  • Qualitative and quantitative research

  • Agile workflows

  • Continuous UX improvement

  • Stakeholder education on UX principles

  • Project ownership and management

  • Presentation and communication skills

  • User empathy & artifacts: personas, user maps, empathy maps, etc.